Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you (the "Customer", "User", or "You") and Nepali Tales ("We", "Us", or "Our"), operating from Metropolis Rivera, Shop No 10, Kasarvadavali, Opp to Laxmi Narayan Mandir, Thane West, 400615. By visiting our website, browsing our menu, or submitting an order through web interfaces or direct messaging channels, you confirm that you are at least 18 years of age or have legal guardian consent to transact.

2. How to Use the Website

Our website serves as a digital storefront and informational platform for authentic Nepali momo, signature jhol broths, and artisanal chilli oil prepared fresh daily at our kitchen in Thane. You may use this website to:

• Browse our live culinary menu, prices, and dish descriptions.
• Initiate food orders and direct kitchen inquiries.
• Access store locations, operating hours, and founder stories.
• Review our privacy, cancellation, and delivery policies.

You agree not to misuse our website by introducing viruses, attempting unauthorized server access, scraping menu assets, or submitting fictitious orders. Any unauthorized or fraudulent use will lead to immediate termination of service and potential legal recourse.

4. Accuracy of Ordering Information

When placing an order, you agree to provide complete, truthful, and accurate details including your full name, active telephone number, and specific delivery address with recognizable landmarks. We are not responsible for delivery delays, non-delivery, or misdirected parcels arising from inaccurate or incomplete customer details.

5. Pricing, Menu Availability & Billing

All prices listed on the website are displayed in Indian Rupees (INR) and represent the food item cost. Due to our fresh, batch-made preparation model, menu items are subject to daily availability and may sell out without prior notification.

6. Cancellations and Refunds (3–5 Working Days)

Order cancellations and refunds are subject strictly to our dedicated Cancellation & Refund Policy. Orders cancelled within the designated order window qualify for a 100% refund. Once the order window has elapsed, automated cancellations are locked and any discretionary refund consideration requires contacting our kitchen directly at +91 76780 97659.

All approved refunds are processed through our payment gateway and will be refunded to the customer's original payment method (UPI, Debit/Credit Card, or Net Banking) within 3 to 5 working days.

7. Food Allergens, Statutory MSG & Consumption Advisory

Our dishes are handcrafted using authentic Nepali recipes. In accordance with FSSAI statutory labelling requirements, select seasoned dishes contain added Monosodium Glutamate (MSG). Not recommended for infants below 12 months and pregnant women.

Our kitchen processes and handles major allergens including peanuts, soybeans, sesame, and wheat (gluten). For our comprehensive allergen chart and dietary guidance, please review our dedicated Allergen & Food Advisory. If you have known food sensitivities, please notify our kitchen desk at +91 76780 97659 prior to ordering.

8. Intellectual Property

All content on this website, including but not limited to brand names, logos, menu copy, culinary photographs, artwork, recipes, and design elements, is the exclusive intellectual property of Nepali Tales. Any reproduction, distribution, or commercial exploitation without prior written consent is strictly prohibited.

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms or your transactions with Nepali Tales shall be subject to the exclusive jurisdiction of the competent courts located in Thane / Mumbai, Maharashtra, India.