Privacy Policy

1. Information We Collect

We collect information that you directly provide when browsing our menu or interacting with our ordering channels, as well as automated technical data:

• Personal Identifiers: Name, delivery address, landmark, active telephone or WhatsApp number, and email address.
• Order & Transaction Details: Dishes ordered, portion selections, spice customization notes, date and timestamp of orders, and payment confirmation IDs.
• Logistics & Delivery Information: Drop-off coordinates, recipient availability notes, and delivery partner dispatch records.
• Technical & Device Information: IP address, browser type, operating system, and session timestamps collected via standard server logs and cookies.

2. How We Use Your Information

Your personal information is utilized strictly to provide our culinary services efficiently:

• Processing, handcrafting, and fulfilling your food orders.
• Coordinating dispatch with third-party courier services (Borzo / Porter).
• Communicating real-time updates regarding order status, kitchen delays, or delivery arrival via phone or WhatsApp.
• Addressing cancellation requests, refund evaluations, or kitchen support queries.
• Maintaining website integrity, debugging technical issues, and preventing fraudulent transactions.

4. Data Sharing and Third-Party Disclosures

We do not sell, rent, trade, or monetize your personal information to any third-party advertisers or marketing agencies. Data sharing is limited strictly to operational necessity:

• Third-Party Delivery Logistics: We share your name, delivery address, and phone number with third-party courier riders (Borzo, Porter) solely to facilitate physical pickup and delivery of your food order.
• Payment Gateways: Online transactions are processed through secure, RBI-compliant payment gateways. We do not store or have direct access to your credit card numbers, debit card PINs, or net banking passwords.
• Legal Requirements: We may disclose information if mandated by applicable Indian law, government regulatory inquiries, or court orders to protect our rights, safety, or property.

5. Data Security and Retention

We employ reasonable technical and organizational safeguards to protect personal data against unauthorized access, loss, misuse, or alteration. Communications via our digital storefront use industry-standard SSL encryption.

We retain transaction and contact records for as long as necessary to comply with statutory tax, accounting, and consumer protection regulations under Indian law.

6. Your Privacy Rights

Under applicable Indian data protection principles, you hold the right to:

• Request verification or copies of personal data stored with us.
• Request correction of outdated or inaccurate information.
• Request deletion of your non-statutory contact details from our messaging systems.
• Opt out of receiving non-order promotional communications at any time.